General terms of use and sale

Last updated: October 21, 2026

These terms govern the use of the Chollo app and website and the purchase of the subscription. By creating an account, you accept them.

1. Who we are

Chollo is a service of [Razón social o nombre del titular], with NIF (tax ID) [NIF] and registered address at [Domicilio completo]. Contact: hola@cholloapp.com.

2. What Chollo is

Chollo gives you access to exclusive deals at bars, restaurants, gyms and other partner venues in Barcelona. The deals are proposed and provided by the venues themselves; Chollo is the intermediary that publishes them and checks that they are used according to their rules.

3. Who can use the service

• To create an account you must be between 18 and 26 years old and verify your age with an ID document.
• You can only have one account, which is personal and non-transferable. You may not lend it or share your screen so that someone else can use a deal.
• Once you turn 27, you will no longer be able to activate deals. We will not renew your subscription from that date and, if there is an unused paid period left, you can ask us for a pro-rata refund.

4. How deals work

1. You scan the venue's QR code while you are there. The scan is valid for 15 minutes.
2. You activate one of its deals. The “Active deal” screen is shown for 24 hours.
3. You show the screen to the staff, who validate it by sliding a button. A validated deal cannot be used again.

Each deal has its own rules (one time only, once a month or once every 24 hours, days and times), which are shown on the venue's page. Deals depend on each venue, are subject to availability and may change or be withdrawn. Deals involving alcohol are aimed only at adults and must be enjoyed responsibly; the venue may refuse to serve anyone it considers to be intoxicated.

5. Subscription, price and payment

• To activate deals you need an active subscription. The current plans and prices (taxes included) are shown in the app and on the site before payment.
• Payment is made through Stripe. The subscription renews automatically at the end of each period, at the same price unless we notify you of a change in advance.
• You can cancel it at any time from the app. Cancelling stops the next renewal: you keep access until the end of the period you have already paid for.
• Launch offers or discounts (for example, the “founder” price) apply under the conditions announced at the time of purchase.

6. Right of withdrawal

As a consumer, you have 14 calendar days from purchase to withdraw without giving any reason, by writing to hola@cholloapp.com. If you have already started using the service within that period, the amount refunded will be reduced in proportion to the time elapsed. If you have activated at least one deal within that period, you expressly agree that the provision of the service has begun.

7. Invitation programme

Each account has a personal invitation code.

• How to use a code. Enter it when you sign up or within the following 7 days. Only one code can be used per account, once, and it cannot be changed. It does not apply if you were already subscribed or had already paid before.
• What the invited person gets. The benefit shown in the app at that time: a discount on their first payment.
• What you get. Free months once your invitees have actually paid for their subscription and 14 days have passed without a refund. A free month is a credit equal to the price of the monthly plan, deducted from your next invoices. Months add up (3 invitees, 3 months) and cannot be exchanged for cash. A free month, a trial or a €0 invoice for your invitee does not count.
• One level only. You earn nothing from your invitees' invitees.
• Fraud checks. A code is refused if the invited person is you, uses the same phone as you or the same email written differently. Fake invitations or accounts created to obtain rewards are cancelled, and we may withdraw rewards obtained that way.

Some codes belong to Chollo ambassadors. They work the same way for you, but the ambassador earns a commission under the ambassador programme rules.

8. Proper use and fraud

The following are prohibited: sharing your account, taking screenshots or recordings of the “Active deal” screen to reuse it, validating a deal yourself instead of the staff, reselling deals, using false information or tampering with the app. In these cases we may suspend or close the account, without a refund for the current period if the fraud is confirmed.

9. Liability

Chollo undertakes to keep the app working normally, but there may be interruptions due to maintenance or causes beyond our control. Each venue is responsible for the products and services it offers, their quality and for honouring the deals published. If a venue does not honour a deal, let us know at hola@cholloapp.com: we will review it with the venue and, if necessary, withdraw the deal.

10. Closing your account

You can delete your account whenever you want from the app (Settings → Delete my account). Before doing so, cancel your subscription so that it does not renew. We may close an account that breaches these terms, notifying you except in cases of fraud.

11. Changes to the terms

We may modify these terms to adapt them to the service or to the law. We will let you know in the app before the change takes effect; if you do not agree, you can cancel your subscription and delete your account.

12. Governing law and complaints

These terms are governed by Spanish law. For any complaint, please write to us first at hola@cholloapp.com: we reply within one month at most. If you are a consumer, you can go to the courts of your place of residence. If there are versions in other languages, in case of discrepancy the Spanish version prevails.